Personal Data Protection Policy

Personal data protection

Diamond BG EOOD protects your personal information. By using the website, you agree to be bound by our Privacy Policy.

How we collect and use your personal information

We collect and use your information to provide services (by answering questions and for delivery to ready-for-service sites) and to allow you to share more easily your experience (using the contact form). We store the information in accordance with the conditions set forth. Except in the cases and under the conditions set forth below, we do not sell, rent or lease your personal information to third parties in any way.

Diamant BG EOOD expressly collects several types of data from you from time to time, including but not limited to the following: the information you provide to us yourself; our communication with you; your IP address and the URL of the last page loaded; we also store cookies on your hard drive that collect limited amounts of data.

Provided information

Diamant BG EOOD mainly collects data shared by you with us on the website.

The information is provided voluntarily by the users and it is used only by us to the extent necessary to convey information about news and upcoming events or to provide the user with feedback regarding the site. The information collected is used solely for the execution of the users' requests or to respond to their queries. We treat this information as confidential and do not use it for any other purpose, we neither sell it, nor disclose it to third parties (except to external couriers, as much as necessary, to complete the delivery of the order as requested by the user).


We may retain the information you provide us when you contact us by email or standard mail, or any other form of communication, and use it to respond to your request and/or send news or other information related to the company. Your email address and mailing address are never sold, rented or otherwise disclosed to third parties – except under the conditions described here.

URL and IP address

Like many other sites, it is possible for us to collect information about how our users use and browse the website. We may also use your IP address to diagnose issues with our server, administer the website, analyse trends, track visitor traffic, and collect general demographic information to help us determine visitor preferences.


Cookies are small text files that contain data sent from a site and are stored on your computer's hard drive for saving your preferences.

The website uses cookies to provide enhanced functionality (for example, to fill in the user name and password automatically) and to summarise traffic data (for example, which pages are most visited). To the extent that these cookies may be associated with personal information, we do not associate this information with the received clickstream data. The website may also record limited information (such as the URL of the last page requested by the user) about visits to the website. Diamant BG may use the data collected to analyse site traffic and perform regular system maintenance. You have many options for setting up information collected by cookies. All major browsers allow you to block or delete cookies from your computer system. For more information about cookies and how to set them, read the privacy settings section of your internet browser.

Restrictions on disclosure of information to third parties

Diamant may disclose all information (described above) that it collects as indicated above and in accordance with the conditions set out in this section. We do not disclose personal information about you to third parties for their personal use, unless: (1) you request or permit disclosure; (2) we are obliged to provide this information by law (for example, as a result of a search warrant, subpoena or injunction) or to protect our rights, property or security, or the rights, property or safety of our employees, or other people; (3) the information is provided to our associates, merchants or service providers who perform activities on our behalf, such as our courier service; or (4) to deal with emergencies or natural disasters.

Our security measures to protect information

For improved protection of the privacy of your information and personal data that you submit when using the website, Diamant BG maintains physical, technical and administrative precautions. We update and test our security technology system on a regular basis. We restrict the access to your personal information and only share it with those Diamant BG EOOD employees who need to know this information to provide you with appropriate assistance or services. In addition, we train our staff on the importance of maintaining the confidentiality and security of your information. We are committed to taking appropriate disciplinary action to impose confidentiality obligations on our employees.

A detailed description of the procedures we use to obtain, process and store personal data are clarified in our internal rules under the Personal Data Protection Act.

The implementation of the General Regulation of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of their personal data – General Data Protection Regulation (Regulation (EU) 2016/679) is also described in the Internal Rules of Diamant BG for personal data management.

For additional information and details about the services offered, please complete the contact form or contact us on the specified telephone numbers.

You can find the Personal Data Protection Commission at the following address:

Personal Data Protection Commission, 1592 Sofia, 2, "Prof. Tsvetan Lazarov" Blvd.,
Registry Department telephone number: 02/91-23-555,